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Customer service

Our Customer service specialists are ready to help You

Monday to Friday: 9:00 a.m. – 5:00 p.m. (GMT:02)

At non-working time, please use a contact form or simply email to reach us.

We will get back ASAP.


Assortment

Product Range

We want You to find here anything You need for your practice or laboratory / milling center.

Thus, we continuously enhance the product range.


Ordering

General Information

You can process the order as a registered user as well as a guest.

We recommend you to sign up for your future convenience.

Simply add an item you want to a cart by choosing the right option and clicking a 'Add to Cart' button.

Once added all the items, click on the 'Cart' icon in the right upper corner to proceed to checkout. There you can check your order and proceed to payment.

Placement of Order

Once you have chosen one of our products, you can add it to your virtual shopping bag by clicking on 'Add to Cart'. You can easily retrieve and modify the content of your shopping bag by clicking on the respective symbol in the top right-hand corner of the page. To order the selected products, click on "Continue" and follow our step-by-step order process.

You will be asked to create a personal customer account to place your order. With a customer account you will be granted various extras and benefits, for example managing your order and contact details quickly and conveniently. An overview of the many reasons for setting up a customer account (My Account) can be found here.

On the next steps, you will be asked to provide your personal details, and to select the delivery method and payment method. It is possible to verify a different delivery address and to have a parcel delivered to an address of your choice.

You will receive an email with your pro forma and invoice.

The last step provides you with an overview of your order and allows you to check and amend any of the information that you have provided. The order will not be placed unless you click on "Order and pay on acceptance".

Once you have successfully placed your order, you will receive an automatic order confirmation via e-mail. Please note that this e-mail only confirms receipt of your order. Once your order has been accepted and dispatched, you will receive a confirmation e-mail containing the tracking number, which allows you to track the status of your delivery online.

Should you not receive your order within 7 working days after dispatch confirmation, please contact our Customer Service.

Order Cancellation & Changes

We are to process your order within 2 business days.

If you want to change your purchase order within this period, this will be reviewed on a case-by-case basis. To this end, please call our Customer Service before receipt of the article.

Please note that we cannot make any changes after shipment confirmation has been sent. You can exercise your Right of withdrawal after you receive the goods.

Product Availability

The product view displays all of the items that are available at the time of your visit. Any sizes and shades that are out of stock will be inactive and will be highlighted in red.

In rare cases (for example during sales or festive seasons), several customers may simultaneously select one item, which will then be out-of-stock. We will inform you by e-mail when the selected item becomes available again.


Payment

General Information

We offer the following payment methods to ensure that shopping at the Dentalmarket.lv Online Store is both secure and convenient:

  • MasterCard
  • VISA
  • Maestro
  • PayPal


We use certified encryption technology to protect your data from unauthorized access by third parties. Your order and credit card details are transmitted to us in encrypted form, using SSL (Secure Socket Layer) and 3D Secure procedures.

All personal information is handled confidentially.


Delivery

Delivery scope

Standard delivery in the Baltic (LV; LT; EE) 1-2 working days: € 5 on orders below € 65 (excl. VAT). Free on orders over € 65 (excl. VAT).

Standard delivery to all other EU states 4-5 working days: € 30 on orders below € 300 (excl. VAT). Free on orders over € 300 (excl. VAT).

Cyprus: € 65 on orders below € 1000 (excluding VAT). € 40 on orders over € 1000 (excluding VAT).

Please be aware that we do not deliver to destinations outside the European Union.

We deliver within the European Union with our partner DPD (Door to door service).

The delivery generally takes 4 to 5 working days to arrive once your order has been approved and dispatched.

Delivery to Latvia, Lithuania and Estonia is performed by Omniva (Door to door service).

The delivery generally takes 1 to 2 working days to arrive once your order has been approved and dispatched.

You will be notified by e-mail as soon as your parcel is dispatched.


Your Customer Account

An account benefits

Register an account, and get multiple benefits:

  • Fast checkout
  • You enter a Bonus Program
  • You save and edit your business data
  • Wish list
  • Complete order history


It very simple to create an account. Just click here.

Forgotten Password

If you forget your password, simply click on the link 'Forgotten password?' on the login page.

The next step will require you entering the e-mail address that you used for registration.

A new password will then be sent to this address.


Technical Settings

Technical data

In order to guarantee the full functionality and correct display of the Online Store, we recommend you to use the latest version of the following browsers:

  • Internet Explorer
  • Mozilla Firefox
  • Safari
  • Opera
  • as well as the latest version of the Flash Player plugin


In addition, we recommend you to deactivate pop-up blockers in your browser settings and to enable cookies; otherwise, not all of the features of the Online Store will be fully available.

Cookies are used for authentication, storing site preferences or shopping bag contents, to ensure a convenient shopping experience for our customers.


Legal Information

Dentalmarket.lv business data

Dentoflex Schumann SIA

Reg. Number: 40003104096

VAT number: LV40003104096

Phone: +37129372373 (Monday to Friday: 9:00 a.m. – 5:00 p.m. (GMT:02))

Email: info@dentalmarket.lv


Data Protection & Security

Personal Data Security

Dentalmarket.lv online store store is eager to ensure the highest value in protecting your personal data and privacy. Therefore we use reliable encryption technologies. Your order and credit card details are transmitted in encrypted form, using SSL (Secure Socket Layer) and 3D Secure procedures. All personal information is handled confidentially.

SSL-Encryption

The entire checkout and customer account areas are secured through the SSL-protocol, protecting from unauthorized access. The URL in the address line of your browser beginning with https:// indicates that you are in a secure area.

3D Secure Procedure

Credit card payments are protected by the internationally recognized security standard 3D Secure. The "Verified by Visa" and "MasterCard® SecureCode™" procedures allow the cardholder to authenticate the transaction using a personalized password, known only to the cardholder. As soon as you have placed your order, this password is requested by your bank using a secure form. It helps to protect your card from potential fraud by unauthorized third parties.

If you have not yet registered for this service, you can register in just a few steps online during the order process, or you can select a different payment method to complete your purchase.

Use of Personal Data

You can visit our website without having to directly supply any personal data. In order to optimize our service, data may be saved based on clicking behaviour. Information like your IP address, which is required for Internet communication, may be recorded. Any analysis of this data is always completely anonymous and has no reference to individuals. However, if you place an order or subscribe to our newsletter, certain information, such as your name and address will be required for processing, and will be saved in accordance to our data protection policy.